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New Hosting Packages We
offer the most innovative and state of the art packages offered in the
market today. Whether for personal or business purposes we meet your
every need. Our servers have 99% uptime with 24/7 Support, add in a
value package that can't be beat.
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Answers Pre-Sales Questions
No, you have the rite to cancel at anytime! (see the Terms Of Use ) [Back to top] Account orders are placed in a queue and are processed in the order in which they are received. (No Longer Then 24 Hours) Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the address for your account, plus the password and username. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete. [Back to top] Absolutely. Whether you're a day person or a night owl, your site is available for you to update. [Back to top] You will need to log into your account with your registrar and point the nameservers towards the DNS servers. The Primary DNS Server is: NS1.NVGHOSTING.COM The Secondary DNS Server is: NS2.NVGHOSTING.COM If you feel uncomfortable doing this just use the support form (for secure submission) with your registrars account information and also the name of the registrar. Full propagation usually takes 24-72 hours. [Back to top] Yes. We offer a 15 Day money back guarantee. If you are not satisfied within the first 15 days of your service, email us and we will refund your money fully. No questions asked. [Back to top] Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. [Back to top] [Back to top] Yes, NVG Hosting conducts daily back up of all customer sites. You never have to worry if you site has been backed up or what will happen if I loose everything. We will take care of it for you. [Back to top] NVG Web Hosting servers are located in the Data Center of Sago Networks. The network is monitored around the clock. [Back to top] CentOS Linux, cPanel Control Panel, Pentium IV 3.0 GHz machines with 1024 MB of RAM and 320GB SATA drives. [Back to top]
Technical Questions
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel. If you still can't access your Admin page use the support form and we will reset your password. [Back to top] For web based email you can use Squirrel Mail Or if you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server:
You can upload your page(s) immediately by pointing your FTP client to the made-name address you were assigned when you opened your account. After your domain is fully propagated through the system, (usually 24-72 Hours) you can upload to ftp.yourdomain.com. [Back to top] #!/usr/bin/perl [Back to top] All CGI scripts should be uploaded to the cgi-bin folder,located under the www folder, for your domain. Be sure to follow the instructioins for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script [Back to top] If our default "Welcome to your New Web Site!", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: DirectoryIndex default.htm index.phtml index.pht index.cgi index.shtml index.html welcome.cgi welcome.html index.htm Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it. Any file that you want to be seen on the internet should be kept in the var/www/html directory. [Back to top] Account and Billing Questions
You can purchase new or expanded features, or upgrade to a new plan. To do so simply Purchase the new plan and then log into your Paypal account and discontinue the plan you are not using. Make sure to purchase the new plan before closing the old plan or we will think you are canceling your service. There is no set up fee for upgrading. [Back to top] If you need to update your account or billing information please login into your Paypal account and select profile make your changes and save it. If you need assistance contact support@nvghosting.com [Back to top] If you exceed the bandwidth limit for your account you will be notified by email and at that time will have the option to upgrade your plan or purchase more bandwidth at $2 per gigabyte per month. [Back to top] You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features. Disk space - $2 per 200meg per month. Bandwidth - $3 per 10gigabyte per month Domain parking - no charge
You can cancel your account at any time by contacting the sales department. To contact the sales department just use the Contact us form and request that your account be terminated. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable. Please see our Acceptable Use Policy for further information. [Back to top]
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